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In an ongoing effort to serve our patients more effectively and efficiently, we have established the following policies and procedures. To assist us in our ability to provide you with excellent care, please read the following information carefully. If you require clarification or have any questions, please consult with our receptionist.
Clinic hours
Our clinic is open-Monday,Tuesday,Thursday,Friday 9am-5:00, every other Wednesday 9am-Noon and Every Saturday 9am-Noon. You may book appointments on Wednesday by special arrangement only.
Contacting the clinic
You may contact the receptionist at 425-697-6112 during clinic hours.
When the clinic is closed, you may leave a message with our answering service.
If you are an established patient and need to contact the doctors on an urgent basis, after hours, you may call the office and speak with our answering service, they will page your physician directly. There is a $75.00 charge for this service. In a medical emergency, go to an emergency room or call 911.
Cancellation policy
Scheduled appointments may be cancelled up to 24 hours prior to the appointment time. Thereafter, $125.00 will be charged for the scheduled appointment and for “no-shows”
Appointment Policies
We do not accept walk-ins. All appointments must be made in advance by phone or after a visit. Routine visits are scheduled within 1-3 weeks, First visits are scheduled within 2 weeks. Acute visits are scheduled within 2 days.
Payment policies
Patients without health insurance will be charged a sliding-scale rate on their visits as well as pharmacy items. A discount may apply to some pharmacy items and will only apply based upon front desk discretion .Payment in full for all clinic services is expected on the day of service. Patients with health insurance will be charged out of pocket for all pharmacy items, copay or patient responsibility from the insurance. We do not carry balances.
We take care of all insurance billing.
Forms of payment
Payment may be made by cash, check or major credit cards.
What insurance plans to you accept?
Alternare, Uniform Medical Plan, United Healthcare, Cigna PPO and Cigna Great West, Aetna U.S. Healthcare, Premera Plans, KPS, First Choice, American Whole Health Network, Group Health, Regence (Dr Michael only) You are responsible to verify your own benefits, obtain a referral if necessary and pay for all services not covered. We cannot guarantee your benefits until we have processed your visit claims. We do not accept primary/secondary insurance, if that is what you have, you will be responsible to pay up front for the services you receive here or bill the secondary insurance yourself, we will give you a fee slip that you can send it to your insurance company. This does not guarantee reimbursement by your insurance company. Medicare does not cover any of our services. If we are not specifically contracted with your insurance company, you may ask them if you have benefits for out of network naturopathic care. Also, remember that some insurance companies may put limitations on how often you can receive naturopathic or osteopathic care.
*If you have an HSA account or flexible spending plan, be sure to check what benefits you have available.
What are your Fees? (fees are subject to change)
- First office call $300.00
- Return office call $200.00
- First Cancer office call $350.00
- Return Cancer office call $250.00
- Phone Consult $150.00 (30 minutes on special arrangements)
- GYN/Physical exams $150.00
- Postural Corrections $125.00
- Injections depending upon therapy
- Intravenous therapy, vaccines, Bio-homeopathic immuno-therapy (Prices vary with therapeutic design)
Pharmacy Return Policy on Pharmacy Items
Pharmacy items that have been opened or the seal is broken cannot be returned. Pharmacy items that are returned unopened and seal intact are subject to a 18% restock fee. Before an item is returned Health&Wellness staff will discuss the reasons for the return and will then correspond with you further. Any items that are accepted as a return will be put on patient’s account as a credit. Health&Wellness will not refund cash, check or charge back to credit card. Pharmacy items are not currently covered under insurance plans.
We ask that you give our office staff 2 weeks advanced notice on pharmacy items you may need due to back ordered and slow shipping of items. If you keep ahead you will not run out of you pharmacy items needed.
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