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In an ongoing effort to serve our patients more effectively and efficiently, we have established the following policies and procedures. To assist us in our ability to provide you with excellent care, please read the following information carefully. If you require clarification or have any questions, please consult with our receptionist.
1. Clinic hours
Our clinic is open-Monday, Tuesday, Thursday and Friday from 9:00am to 5:30pm, with a physician break from 12:00-2:00. You may book appointments on Wednesday by special arrangement only.
2. Contacting the clinic
You may contact the receptionist at 425-697-6112 during clinic hours.
When the clinic is closed, you may leave a message with our answering service.
If you are an established patient and need to contact the doctors on an urgent basis, after hours, you may call the office and speak with our answering service, they will page your physician directly. There is a $75.00 charge for this service. In a medical emergency, go to an emergency room or call 911.
3. Cancellation policy
Scheduled appointments may be cancelled up to 24 hours prior to the appointment time. Thereafter, $125.00 will be charged for the scheduled appointment and for “no-shows”
4. Appointment Policies
We do not accept walk-ins. All appointments must be made in advance by phone or after a visit. Routine visits are scheduled within 1-3 weeks, First visits are scheduled within 2 weeks. Acute visits are scheduled within 2 days.
5. Payment policies
Patients without health insurance will be charged a sliding-scale rate on their visits as well as pharmacy items. A discount may apply to some pharmacy items and will only apply based upon front desk discretion .Payment in full for all clinic services is expected on the day of service. Patients with health insurance will be charged out of pocket for all pharmacy items, copay or patient responsibility from the insurance. We do not carry balances.
We take care of all insurance billing.
6. Forms of payment
Payment may be made by cash, check or major credit cards.
7. Pharmacy Return Policy on Pharmacy Items
Pharmacy items that have been opened or the seal is broken cannot be returned. Pharmacy items that are returned unopened and seal intact are subject to a 18% restock fee. Before an item is returned Health&Wellness staff will discuss the reasons for the return and will then correspond with you further. Any items that are accepted as a return will be put on patient’s account as a credit. Health&Wellness will not refund cash, check or charge back to credit card. Pharmacy items are not currently covered under insurance plans.
We ask that you give our office staff 2 weeks advanced notice on pharmacy items you may need due to back ordered and slow shipping of items. If you keep ahead you will not run out of you pharmacy items needed.
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